You can email our support department at any time, for game enquiries, order issues, a name / password change,
account resets and anything else concerning the game. We aim to provide a response to all emails within 24
hours under normal circumstances, however this may vary depending on the volume of email and day. Our email
address for all enquiries is firstname.lastname@example.org
Sending and Receiving iPool Support E-mail:
Please note: In order to receive a reply to your question or concern, you must have a valid e-mail account that is able to receive e-mail and that has no restrictions on incoming e-mail. Additionally, you should write from the same e-mail address/account that you want your reply sent to. Make sure that you do not alter your e-mail address, as this can prevent our reply from reaching you.
We look forward to hearing from you...
AOL users: Please type in Keyword: mail control and walk through the appropriate steps. Make sure you select Customize as your option, and set email to receive email from everybody. This will set your mail settings so that you can receive a response e-mail from the support department describing an appropriate solution to your concern
Technical Support Forum:
Very often, one of the best resources for technical support is the community of players on iPool. The Forum on the www.thepoolclub.com is a great place to find answers to questions and technical help from other iPool players. The forum is available 24 hours a day, 7 days a week and is free to join. You may also report bugs and make game suggestions there.
Kind regards from ThePoolClub team